ACC Online Learning
Why was there an error when registering for the webinar? When registering for the webinar, there is a question "What is the biggest question you would like answered during this ACC webinar?" that is required before you submit registration. This is located right underneath your shopping cart.
Where can I find my payment receipt? Your payment receipt will be located at the bottom of your confirmation email.
Is my registration for the webinar “per person” or “per organization?” The registration fee for ACC live webinars is “per person.” The registration fee includes access to the webinar training by the paid registrant, copies of the PowerPoint slides and handouts, and receipt of any designated accreditation credits/hours.
Can I share my webinar log-in with others interested in participating or earning credits/hours? No. The registration fee for ACC webinars is “per person.” The sharing of your log-in credentials to provide access to the webinar by non-registered individuals is strictly prohibited. Doing so will nullify the issuance of your credits/hours for attending, as ACC cannot meet the required accreditation criteria to verify your attendance – or your participation for the entire duration of the webinar – with multiple log-ins under your name.
How do I log-in to the webinar on the day of the event? Log-in to your ACC Training Hub account and click on “Dashboard” on the menu bar. Your registration for the ACC webinar will appear. After reading and agreeing to the Webinar Sharing Acknowledgement, you can click on “Upcoming Live Event” underneath the title of the webinar and gain access to the ACC webinar.
What time should I log into the webinar? You should sign in 15 minutes prior to the start of the webinar to test your audio and Internet connectivity.
Which web browser should I use to view ACC webinars? For all ACC webinars, you should use either Google Chrome, Mozilla Firefox or Microsoft Edge. ACC also recommends viewing from a normal desktop, not a VPN or Remote Desktop System.
Where can I find the handouts and PowerPoint slides for the webinar? You will find a “Links” window once you log-in to the webinar platform for access/download of the PowerPoint presentation and any associated training materials or handouts. Additionally, a “Handouts” tab is included with the webinar product in your ACC Training Hub Dashboard at the end of the webinar until 5:00 p.m. EST on the Monday after the conclusion of the webinar.
Where do I find the webinar evaluation survey? At the end of the webinar, you are going to return to the webinar product in your "Dashboard,” in the ACC Training Hub. There you will find the evaluation survey for completion. Surveys must be completed and submitted by 5:00 p.m. EST on the Monday after the conclusion of the webinar.
Are there discounts for registering multiple participants for ACC webinars? Yes. Your organization can save 20% to 40% by purchasing an ACC Corporate Seat Bundle of 25 or 50 “seats” for any combination of upcoming ACC live or on-demand webinars.
If you should have any questions or need further information, please do not hesitate to contact us at firstname.lastname@example.org.
WEBINAR AUDIO AND INTERNET BROWSER AND FIREWALLS
Is there a preferred web browser for viewing ACC webinars? Attendees must use the Google Chrome, Mozilla Firefox, or Microsoft Edge web browser when participating in ACC webinars. For optimal viewing, please view off a VPN or Remote Desktop System.
Is there a phone number I need to call to participate in ACC webinars? No. The audio for the webinar will stream through your computer speakers, so please make sure you have the volume turned up on your laptop/desktop. During the 15 minutes before the webinar starts, music will be streaming – which is a good way to test your ability to hear the audio.
What if I'm having trouble hearing the audio? If by chance the audio portion of the webinar cuts out on you, or you cannot hear the audio through your computer speakers, please refresh your screen by pressing F5 on a PC or Cmd-R on a Mac.
What if our organization’s network or web filters are blocking the ACC webinar content?
The following IP address and ports should be open:
• 188.8.131.52 port 80, 443 (web and audio)
• 184.108.40.206 port 80, 443 (web and audio)
• 220.127.116.11 ports 80, 443 (web and audio)
• 18.104.22.168 ports 80, 443 (web and audio)
• 22.214.171.124 ports 80, 443 (web and audio)
You should also white list or allow to stream audio and video for the following websites:
How do I know what professional credits/hours are offered for each webinar? There is a "Accreditation Credits/Hours" tab included within the webinar registration product. All the details on credits/hours offered, and participant responsibilities to earn credits/hours, are provided.
When will my credits be reported? It may take ACC up to 30 days from the end of the webinar to report your credits. If you are seeking APA/AICP CM credits, you will complete the required surveys and self-report to APA using the course number provided in the webinar description.
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