The Hold Room

Join us in The Hold Room, a bi-monthly podcast brought to you by the Airport Consultants Council! The Hold Room will explore the latest trends in airport development and passenger facilitation both here in the U.S. and around the world. Conversational, informative, and sometimes irreverent, expect unique insights from ACC leaders, members, airports, and industry experts as we breakdown trends directly affecting airport development, including: the future of passenger facilitation; airline industry prognosis; airport construction practices; and legislative and regulatory updates. We will also explore the issues affecting your company, including increasing diversity in the industry, financial trends and challenges, and recruiting, developing and retaining employees, just to name a few. Don’t miss this new opportunity to engage with ACC - you never know who you might run into while hanging out in The Hold Room!
  • Episode 7: Steven Tamaroglio
    Steven Tamaroglio – United Airlines is automating the passenger experience with new technology post-COVID-19. Find out what the passenger feedback is by tuning into this episode of the Hold Room! Join Steven Tamaroglio from United Airlines to learn how COVID-19 has driven touchless passenger experience, technology advancements, and the gate of the future.
  • Episode 6: Chris Kopec
    Chris Kopec – Representing the multidisciplinary planning, design, and construction administration firm McFarland Johnson, Chris Kopec gives us an inside look at innovations at airports from a mechanical engineering lens. Ranging from advanced screening equipment to indoor air quality improvements to marketing, Chris describes the technologies he believes will provide a positive passenger experience into the future.
  • Episode 5: Charles Guese
    Local TV news producer and Millennial resident of the Bay Area Charles Guese provides insight on how his leisure travel experiences have been impacted throughout the pandemic. Charles shares his observations of various airports across the country and discusses what he believes can improve the passenger experience.
  • Episode 4: Phil Burke
    Phil Burke is in “The Hold Room” this week with Delia Chi and Neil Chatwood. Listen to what the Metropolitan Airports Commission Assistant Director of Customer Experience has to share about the Travel Confidently program and touchless technology.
  • Episode 3: Carolina Libardi
    Will terminals of the future be bigger? How can we improve the check-in process? Check out what Carolina Libardi, Principal Consultant with LeighFisher/Jacobs, thinks about these questions and other terminal planning topics in Episode 3 of The Hold Room!