Frequently Asked Questions

What time zone will be used for the virtual Annual Conference?
Sessions will take place in Eastern Daylight Time.

Will I need to register to participate?
Yes, you will need to register to participate in the virtual Annual Conference. 

What is the registration deadline?
The deadline to register is November 9th. Those registering between October 13th and 27th will receive a $70 discount on their registration fee.

Do I need to be an ACC member to attend?
No. Registration is open to ACC members, the military, academic students, employees of airlines/airports, local/state/federal government agencies, and non-members. 

Are there discounts if I can only attend one day?
Yes. For those unable to participate in all three days of the virtual Annual Conference, one-day registrations are available.

When will I receive the instructions for attending the virtual event? 
Upon registering, ACC will immediately send an automated registration confirmation email with the necessary instructions to successfully participate. Check your spam/junk email in-box in the event your confirmation is re-directed. Make sure that the email address associated with your Training Hub user account is accurate and up to date so that there is no delay in receiving our email communications.

Do I need to register to participate in the Escape Room Virtual Adventure or Networking Reception?
RSVPs are required for these events, so please RSVP as to your interest when checking out during the registration process.

Can I attend the YP Session/Networking Reception?
Yes. This event is for young professionals new to the aviation industry, but open to other conference registrants.

Can I share my virtual conference login information with other members of my team? 
For every paid registration to attend virtually, only one device (computer, laptop, tablet, phone) will be allowed to enter the virtual conference. The credits/hours earned, the questions asked, and the polling conducted within that single log-in are all tied to the account of the individual who registered for the conference.

Can I transfer my registration to another individual within my company?
Certainly, and there is no administrative fee to do so. You just need to e-mail in order to transfer your registration to another party. The individual will need to have an ACC Training Hub user account for the registration transfer. The deadline for registration transfers is Monday, November 9th. Please note that there may be a price difference in registration if the transfer is to a non-member.

If I’m unable to attend due to a scheduling conflict, can I cancel my registration and receive a refund?
Written cancellations must be received in writing via by Tuesday, November 3rd to receive a full refund. After November 3rd, refunds cannot be issued, but registrations can be transferred to another individual by contacting The individual will need to have an ACC Training Hub user account for the registration transfer. The deadline for registration transfers is Monday, November 9th. Please note that there may be a price difference in registration if the transfer is to a non-member.

What tech requirements do I need to participate in the virtual Annual Conference?
To register for – and participate in – the conference, you will need to use Google Chrome as your Internet web browser. Typically, Internet Explorer is unstable for the most up-to-date content. Presentations will be using the Zoom interface. If you are not a frequent Zoom user or you will be using a different device than normal, you may want to perform a test.

Technical Requirement: We ask that all hosts, speakers, and attendees for the 2020 ACC Virtual Annual Conference please upgrade their Zoom Client for Meetings software to version 5.3.0 or newer to ensure full compatibility with all planned sessions. 

Participants should check their internet bandwidth. You can check your bandwidth with The recommend internet speed is at least:
• Receiving 1080p HD video requires 2.5mbps (up/down)
• Sending 1080p HD video requires 3.0 Mbps (up/down)

Will sessions be live or pre-recorded?
All sessions will be live, providing opportunities for participants to ask questions of the program speakers.

Do I have access to all of the educational sessions? 
In a word, yes! You will be given the opportunity to select which sessions you’d like to attend virtually – based on your registration. It is up to you to decide which sessions interest you within any given time block and to attend those sessions as desired. You may attend as many or as few sessions as you want.

Will I be able to visit exhibitors in the virtual exhibit hall?
The Annual Conference has an online virtual exhibit hall featuring exhibitors offering information, videos, and presentations on aviation products and services. Register and visit every virtual booth and be entered in raffle for a new iPad or Apple watch. A number of exhibitors will also feature prize drawings for participants visiting their booth.

Will I be able to network and meet other virtual attendees?
Yes. Some sessions will be offering live chat discussions, roundtables and forums. There will also be a networking room offered throughout the conference for people to meet and discuss ideas and thoughts. Fun, interactive team building will take place during the Escape Room Virtual Adventure. Additionally, participants can customize their communication opportunities with other attendees by uploading their photo and updating their messaging and privacy settings in their user account profile.

Will I be able to see the presenters for each session? 
Yes. You will be able to see all educational session speakers along with their presentations.

Can I ask questions during the educational sessions? 
We encourage you to ask questions at any time using the Zoom chat or question/answer box. Questions are then displayed to the session presenters for response during the live session or afterwards as a follow up. The social aspect of Zoom stems from the ability for all users to upvote any questions that have already been asked by someone else (upvoting is merely agreeing that a question needs to be answered by voting for its importance).

Can I record any of the sessions from the ACC virtual Annual Conference?
No individual or entity may electronically record or broadcast any portion of the 2020 ACC Virtual Annual Conference. Unauthorized recording (audio, video, still photography, etc.) of presentations during the sessions, workshops or discussions is strictly prohibited. In addition, the unauthorized copying, sharing or distribution of ACC copyrighted electronic 2020 Virtual Annual Conference material is also strictly prohibited.  Thank you for your cooperation.

Where can I get a copy of the presentations from the sessions?
Copies of PowerPoint presentations and other materials provided to ACC by the speakers can be found in the Resources section.

How will I earn credits/hours for the virtual Annual Conference? 
Eligible participants registered for the full three-day conference can earn 9 PDH, CM or LU/HSW credits/hours. For more information, visit the Accreditation page. The deadline for completing the required accreditation criteria to earn credits/hours is December 1st.

Who do I contact for technical help if I have registration/session access challenges?
Please contact for technical help. First be sure that you are using Google Chrome as your web browser and are logged in to your ACC Training Hub user account.

Tips on Networking Virtually

Log-in to your ACC Training Hub user account.

Click on "Profile" on the menu bar.


Privacy settings allow you to upload a profile picture and display your profile information on a public profile page, in a public user directory and on product registrant lists. You are also able to customize which profile fields are shown for each place. 

• Click on the “Privacy Settings” tab. 
• Upload a profile photo.
• To the right of “Show Profile Info” check the boxes for Public Profile, Product Registration List and User Directory.
• To the right of “Email” check the box for Public Profile.
• To the right of “Company” check the boxes for Public Profile, Product Registration List and User Directory.
• Click “Save.”


Messaging settings allow you to control which users and groups of users you can message, and can message you. By default, only ACC administrators can message you.

• Click on the blue bar to select your preferences on which other Training Hub users can send you messages.
• Click “Save.”

How Do I Register for the Virtual Annual Conference?

To register, you will need an ACC Training Hub user account. Please note that this account is different than the one you use to log-in and access your company membership on the ACC website.

Log-in to your Training Hub user account in the upper right-hand corner. If you don’t have a user account, click “Create Account” and complete all required profile fields. You will need to use your work vs. personal email address, and be sure to select the correct “User Type” in the drop own menu for this field – this determines the registration rate you will receive:
• ACC Member
• Military
• Airline/Airport 
• Local/State/Federal Government Agency
• Academic
• Non-Member

Register for either the full conference program or a one-day program.

When checking out, you will need to answer the required questions before you can submit your registration and payment.

You will receive an automated registration confirmation email shortly after registering with details on participating in the Annual Conference. Check your spam/junk in-box if you don’t receive your registration confirmation.

Contact if you need additional assistance.

How to Log-In and Participate in the Virtual Conference

Prior to the start of the daily virtual Annual Conference program, log-in to your ACC Training Hub user account on the conference home page.

Visit the program agenda and click on the session title to participate. 

When registering for the conference, you receive access to all sessions taking place for the day(s) for which you signed-up.