ACC Online Learning
AEC Success: Conflict Resolution in the Workplace
Team projects often result in conflicts that must be resolved between different parties. Learning to resolve a conflict is a very valuable skill that can be used in all endeavors of business and life. This interactive online course will teach you five strategies for dealing with conflicts. Additionally, you will learn two core skill that are necessary to successfully resolve conflicts. You will also learn about emotional awareness and how it can help you in certain situations. (Fundamental – 1 hour).
Upon completion of this course, you will be able to:
• Define interpersonal conflict.
• Select the best strategies of the five from the Thomas and Kilmann's conflict mode instrument. for dealing with conflict when presented with this scenario.
• Name the two core skills that are necessary to successfully resolve conflict.
• Describe emotional awareness and how it can help you in certain situations.